We can ship to nearly all locations worldwide and offer competitive shipping costs aiming to deliver items within 21 days from date of purchase.
Depending on your order destination and fulfilment location you may have to pay customs fees. The fees may vary depending on the order value, country limits etc.
You will receive an email confirmation when we have received your order, and a second one confirming shipping details once dispatched.
Itsdollymix.com is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.
Whilst itsdollymix.com strives to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.
Return & Exchange
Any claims for misprinted/damaged/defective items must be submitted within 21 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 21 days after the estimated delivery date.
Before returning an item please contact us first so we can help expedite a replacement product. The return address is to our manufacturing partners, and we work in close conjunction to ensure any mistake is rectified.
Wrong Address - If you or you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
At present we can only refund or exchange damaged, misprinted, or incorrect orders; as an early start-up we are producing most of the products to order - produced to the specifications, ie size and colour and design, that you select on purchase. For this reason we cannot accept returns due to a change of heart or buyers remorse.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
therefore itsdollymix.com reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
Terms and Conditions
Please read these terms and conditions ("terms and conditions", "terms") carefully before using itsdollymix.com website (“website”, "service") operated by Dolly Mix ("us", 'we", "our").
Conditions of use
By using this website, you certify that you have read and reviewed this Agreement and that you agree to comply with its terms. If you do not want to be bound by the terms of this Agreement, you are advised to leave the website accordingly. Dolly Mix only grants use and access of this website, its products, and its services to those who have accepted its terms.
You must be at least 18 (eighteen) years of age before you can use this website. By using this website, you warrant that you are at least 18 years of age and you may legally adhere to this Agreement. Dolly Mix assumes no responsibility for liabilities related to age misrepresentation.
You agree that all materials, products, and services provided on this website are the property of Dolly Mix, its affiliates, directors, officers, employees, agents, suppliers, or licensors including all copyrights, trade secrets, trademarks, patents, and other intellectual property. You also agree that you will not reproduce or redistribute the Dolly Mix’s intellectual property in any way, including electronic, digital, or new trademark registrations.
As a user of this website, you may be asked to register with us and provide private information. You are responsible for ensuring the accuracy of this information, and you are responsible for maintaining the safety and security of your identifying information. You are also responsible for all activities that occur under your account or password.
If you think there are any possible issues regarding the security of your account on the website, inform us immediately so we may address it accordingly.
We reserve all rights to terminate accounts, edit or remove content and cancel orders in their sole discretion.
By visiting this website, you agree that the laws of the UK, without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between Dolly Mix and you, or its business partners and associates.
Any dispute related in any way to your visit to this website or to products you purchase from us shall be arbitrated by an applicable court and you consent to exclusive jurisdiction and venue of such courts.
You agree to indemnify Dolly Mix and its affiliates and hold Dolly Mix harmless against legal claims and demands that may arise from your use or misuse of our services. We reserve the right to select our own legal counsel.
Limitation on liability
Dolly Mix is not liable for any damages that may occur to you as a result of your misuse of our website or products purchased through our website.
Dolly Mix reserves the right to edit, modify, and change this Agreement any time. We shall let our users know of these changes through electronic mail. This Agreement is an understanding between Dolly Mix and the user, and this supersedes and replaces all prior agreements regarding the use of this website.